Tuition Refund & Withdrawal Policy

Official institutional guidelines governing voluntary withdrawals, IRCC study permit refusals, tuition refund schedules, and financial obligations at Cannoga College in Ottawa, Ontario.

Policy Table of Contents

Purpose & Institutional Compliance

The purpose of this Refund & Withdrawal Policy is to define transparent financial rules for tuition payments, administrative processing fees, and formal program withdrawals at Cannoga College.

This policy operates under the guidelines of the Ministry of Colleges and Universities (MCU) in Ontario and applies to all registered students across our Degree, Diploma, and Certificate Programs. For questions regarding your student balance, review the Tuition & Fee Schedules or consult Student Financial Services.

Policy Scope

This policy applies to all financial transactions associated with:

Annual academic tuition fees (Domestic & International)
Administrative registration fees and non-refundable deposits
On-campus housing and residence charges (refer to Student Housing Services)
International student health insurance premiums

Definitions

Term

Official Canadian Institutional Definition

Voluntary Withdrawal

Formal written notice submitted by a student to discontinue enrollment prior to academic deadlines.

IRCC Visa Refusal

Study Permit rejection issued by Immigration, Refugees and Citizenship Canada (IRCC).

Tuition Fee

Instructional fees charged for registered academic credits, courses, and laboratory usage.

Administrative Fee

Non-refundable administrative fee of $100 CAD deducted from tuition refunds to cover processing.

Leave of Absence

An approved academic break granted by the Registrar's Office for up to two consecutive terms.

General Principles

All tuition rates and mandatory fees are published in CAD ($) on the Tuition Information page.
Registration is confirmed upon receipt of the required tuition deposit or official Letter of Acceptance (LOA).
Refunds are issued directly to the original account or payment channel used during tuition payment.

Withdrawal Procedures

5.1 Voluntary Withdrawal Steps

To officially withdraw from a program, students must submit a formal Withdrawal Form via the Cannoga Student Portal or directly to the Office of the Registrar.

Note: Ceasing to attend classes or notifying an instructor does not constitute an official withdrawal.

5.2 Involuntary Withdrawal

Involuntary withdrawal occurs in cases of academic dismissal, non-payment of tuition, or violations of the Student Code of Conduct.

Refunds are not granted to students dismissed for disciplinary infractions.

IRCC Study Permit (Visa) Refusals

Protection for International Applicants:

International applicants who are refused a Canadian Study Permit by Immigration, Refugees and Citizenship Canada (IRCC) are eligible for a 100% refund of prepaid tuition fees, minus a $100 CAD administrative processing fee.

Requirements for Visa Refusal Refund:

Provide the official IRCC Refusal Letter issued by the Canadian Embassy or High Commission.
Submit the refund request within 14 calendar days of receiving the IRCC refusal notice.
Request must be submitted prior to the official course start date. Review International Student Guidelines.

Tuition Refund Schedule (Semester Basis)

Withdrawal Timing

Tuition Refund Percentage

Prior to Semester Start Date

100% Refund (minus $100 CAD admin fee)

Within 1st to 10th Business Day of Term

80% Refund of Term Tuition

11th to 20th Business Day of Term

50% Refund of Term Tuition

After 20th Business Day of Term

0% Refund (Full Fee Payable)

Refund Processing & Timeline

The Office of the Registrar validates withdrawal dates and eligibility.
Student Financial Services calculates final refunds minus applicable processing charges.
Refunds are issued within 30 business days via bank transfer, Flywire, or original credit card.
A formal electronic statement is emailed to the student upon execution.

Special Extenuating Circumstances

Students facing severe medical emergencies, bereavement, or compassionate grounds may petition for an exception to the standard refund schedule.

Appeals must be submitted with official supporting documentation to the Academic Appeals Committee within 30 days of withdrawal.